Line down over 1 month - No service

<p>My Telkom line has been down for over a month! I have phoned them countless times within this period asking for feedback and/or an estimated solution date with no success.</p> <p>My last call lasted 36 MINUTES (the majority of which I was placed on hold, while support agents passed the buck) The 3rd support agent I spoke to advised me to speak to a manager. After he transferred me to a different department for the 3rd time, I asked the call centre agent to speak to a manager and explained that I spoke to 3 agents already and now needed to speak to a manager. He put me on hold, again.</p> <p>After waiting he told me his manager wants him to find out what the problem was before he would be willing to speak to me.. and this after I informed him I spoke to 3 agents explaining what the problem was.</p> <p>I explained the problem to him again and eventually got hold of the manager who then proceeded to ask me to explain the problem, again, which I did. </p> <p>His reply was pathetic. Telling me he would ask the technical department for an update on the matter (passing the buck, again) This is the same response I get from all the support staff. No solution, no feedback, no time frame. At this point my blood was boiling and I used bad language to describe my frustration... The manager then instructed me to "REFRAIN" from using bad language... That was the last of it.. I gave him a piece of my mind and hung up. </p> <p>I have not once received a call from any of their support or technical staff with feedback on the matter or an estimated time frame for a solution. NOT ONCE in over a month, even though they assured me I would be updated multiple times.</p> <p>This is the worst service I have ever experienced! At this point in time I would recommend anyone “REFRAIN" from using Telkom as a service provider if possible. </p>