Line down - no timeline from Telkom to fix

<p>My residential line went down (******s snapped the line) last Thursday. I logged a call immediately (log 539CWK050516). It is now Wednesday and I have not heard from Telkom. Calls to the helpdesk are unhelpful - "a fault has been logged but a technician has not been assigned". No one can give a timeframe to have the line fixed. How is this acceptable in terms of Consumer Protection? If I don't pay my account within a certain time I get cut off. What is the penalty for Telkom for not responding appropriately to restore a service. Surely I have rights as a consumer? No end in sight for this issue... I work from home so this is costing me money!</p>