1 reviews | Active since Jan 2017
Line Down - No Response - Still Paying
<p>I logged a fault on the 14th of December with Telkom stating my line is down. Early in the new year I phoned them to ask what is the status, just to find out that the fault has been closed. Apparently they was at my house to fix it (Which I was not aware off). I then logged a new fault, till today however it is not fixed. Worse thing of it all is, I am still paying for a service I am not receiving.</p> <p> </p> <p>I can't beleive that the main telecomunication provider in this country treat their customers like that.</p>
Dear Telkom,
A technician phoned me on Thursday morning the 19th to come and fix the line, I told him no one is at home during the day, he could come after 6, at which point he just ended the call.
It have been two days today after I requested that a manager from the service department contact me. I have not heard anything from them.
So the status at the moment is, my line have been off for a month and 6 days. I paid for the line rental and ADSL subscription for this whole period. BUT STILL NOT HAVE ACCESS TO THIS SERVICE.
Dear Telkom,
A technician phoned me on Thursday morning the 19th to come and fix the line, I told him no one is at home during the day, he could come after 6, at which point he just ended the call.
It have been two days today after I requested that a manager from the service department contact me. I have not heard anything from them.
So the status at the moment is, my line have been off for a month and 6 days. I paid for the line rental and ADSL subscription for this whole period. BUT STILL NOT HAVE ACCESS TO THIS SERVICE.