Line down for two weeks

Item: Telkom
Rating: 1
Author: Rehande S

My telephone line has been down since 20 April 2018 which is resulting in my ADSL also being down; I have logged a fault three times since then but it did not go through as I did not get reference numbers. I now have a fault reference number on my fourth attempt ********** 0. Please confirm by when this will be resolved as I am paying for a service that I can't use.

Helpful (0)

Replies (2)

Telkom's replyOfficial

14 May 2018, 08:34

Hi Rehande,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Please advise if the fault was attended to and if the service is working for us to assist further.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply14 May 2018, 08:34

Official

Hi Rehande,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Please advise if the fault was attended to and if the service is working for us to assist further.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Rehande S's updateReviewer Update

21 Jun 2018, 14:24

Thanks, at this time it was sorted. We are however experiencing this issue again.

Rehande S's update21 Jun 2018, 14:24

Reviewer Update

Thanks, at this time it was sorted. We are however experiencing this issue again.