Line down for over a month

<p>I reported that my line was down on the 16th of December. I did not expect much during the festive season , however they surprised me and a technician showed up. He was riendly and got straight to work. He fixed the fault (Somewhat, as the line was terribly noisy) and off on his merry way.</p> <p>I reported the line noisy the same day but the line only lated for a day. Was down again the very next day.</p> <p> </p> <p>My line is still down Fault ref 61CVK221216</p> <p> </p> <p>So a bit of a bitter sweet situation here.</p> <p>Not even going to try the help line as it's never been a success and would be futile.</p> <p>Please investigate</p>