Line down for over 4 weeks

My line has been down for over 4 weeks now and I have only had the line for 5 weeks.<br> <br> There is a problem at the exchange which Telkom is consistently neglecting to prioritise. They also tell me that my old fault number (I've had two over this 4 week period) is still open, even though the website says it is closed. So I don't even know which one to report anymore. <br> <br> I need feedback on the status of the repairs - and ideally, repairs that actually last longer than 24 hours this time. Because twice the line has started working and then stopped working after less than 24 hours.<br> <br> My old fault number is: 39BTK100116<br> My new fault number is: 45CTK240116<br> <br>