Line down for over 3 weeks

On the 9th of October our area had a lighting strike our Telkom line was knocked out. This was the case for all households that share a overhead cable. We have all logged faults with Telkom and been waiting since. Apart from automated sms’ acknowledging the fault, we have not seen a technician or received any specific feedback. The call centre told us that it was a cable fault and the matter had been escalated. Last week received a call to say that the cable fault has been fixed and is the line working? Case has been resecalted, but still no technician has been out to assess where the problem actually is. How can you get to speak to someone who can provide a proper plan to resolve this? Now into the 4th week of no phone or DSL. The call centre can do no more that keep escalating which clearly is not working out that well.