Line Down for Months!

I have been struggling with my phone and internet line for two months now. It's just dead. I phoned Telkom back then, and they said yes they know the lines in my area is damaged, but they are not going to fix it anymore because it is old copper cables. They then said that the will have to put me on a forced migration to an LTE fixed line phone and they will call me back on when they will deliver this phone. Zero details were given on how my internet is going to be sorted out or how my contract is going to be influenced. No one calls back, I call again, and again, an again close to 20 times and I get the same responses that they'll call back, they don't, then I call them, and no-one knows what I'm talking about then. So today I call again, I get passed from sales to technical, and back to sales and then to someone else, and eventually the pass me on to migration department. This lady now tells me I don't qualify for the forced migration because "my name is not on the list". I want scream, really! For two months I'm paying over R600 per month for zero service, and I'm still not on any list?! Now I just want to cancel everything I have with Telkom because I can't go on like this, and they tell my that I'll have to pay a penalty because my two year contract still has 5 months to go and I'm breaching contract. Are you kidding me?!! I've been paying for two months for nothing, now I also have to pay a penalty?! You are the ones breaching contract by not being able to provide me with the service that you are supposed to, not me!! And the forced migration, I still don't have a clue how they planned to make that work.. Would I still be on the same R605 pm package and get unlimited calls and uncapped internet? Or are they forcing me now onto a LTE package and phone that will work out around R1500 per month. That's not what I signed up for and I can't afford that! At the least they will have to keep my contract amount the same as it was. This is their fault, they admitted it, but now I have to cough up more money and penalties and monthly payments for no service! I don't know what my next step should be? It feels impossible to get anything, even a cancellation, out of Telkom!