Line down for a week. Refund me for data?

<p>Thursday day last week my internet company logged a ticket with telkom to say my line is down. Reference is: 107AWK270417. I called yesterday again and was told someone will contact me to confirm my address? Still no internet. I work from home and I'm in the security industry so public holidays don't count in my life! I've had to pay nearly R500 in additional data fees as I've had to use my phone internet. Will Telkom refund me? </p>