Line down for a week and no response

Our phone and internet connection has been down for a week. It took 3 days of sitting on the phone to get hold of a call center person whose only response to my question of when the issue would be resolved is that he does know and they are waiting for a technician to get to it. When asked if this would take a day or another week, he did not know. The telkom online chat is useless and after an agent eventually comes on it resets itself. Your fault logging is useless as there is no communication or response past logging said fault. As likely one of the most hated companies in SA with top of the list status in terms of worse processes, most useless staff and so forth, when will you get your act together and when will my line be sorted out.