line down for a month

Since the 13th of December I have had no line and internet at home with numerous phone calls to the call centre and a few emails I have 5 reference numbers a month later and still no service the excuse no technicians due to holiday period!!!!! ********** , ********** , NXOLO, ********** , 38ank291217 (039) ********** If this was not all, my business line is also down but at least I have internet, although I am losing business as people think I have closed - here I have 1 number since the 19th - 66CNK191217 - I cannot believe that there is not enough technicians !!!!! (039) **********