Line down for 8 Days still no word from Telkom

I have logged a fault with Telkom on the 20th of September. To date there has been no resolution. I have not been getting any responses or updates. i have been calling in everyday since then 3 times a day to still find out that there is no technician assigned. Even escalations do not work. This is purely disappointing and the lack of service truly sucks! My fault reference is 326CTK200917. I appeal to you Telkom to please fast-track the resolution. There are so many providers in the market currently and this lack of service does not help your reputation!