1 reviews | Active since Jan 2012
Line down for 5 days
My landine/ADSL line has been down for 5 days. I've been trying to chase as to why it's taking so long and all the the call centre can tell me that's its at testing center and no techinician as been allocated. I can't understand how long it takes to test a line and allocate a techician. I've also established that the outage is due to OpenServe laying fibre in the area and the guys while digging, snapped the cable . This is very frustrating and I require some urgency to this matter.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Hi
If your line is still down, kindly "Private Reply" your affected phone number. I can't pull information on 288CRK030917.
Regards
Tumelo
Hi
If your line is still down, kindly "Private Reply" your affected phone number. I can't pull information on 288CRK030917.
Regards
Tumelo
Thanks for responding. No reference number logged on ***. I just checked your line and I am not picking up any defects, it shows you are currently connected with Afrihost. I have modified your port profile and enabled fast path, kindly reboot your modem, monitor and if you are still experiencing issues, please reply with the description of the problem you are experiencing.
Regards
Tumelo
Thanks for responding. No reference number logged on ***. I just checked your line and I am not picking up any defects, it shows you are currently connected with Afrihost. I have modified your port profile and enabled fast path, kindly reboot your modem, monitor and if you are still experiencing issues, please reply with the description of the problem you are experiencing.
Regards
Tumelo