Line down for 4 days. No help!!!

We have been sitting without internet for 4 days now. I have logged a fault, I have phoned and I am still sitting without internet. Nobody can tell me what is wrong. I was also told twice that a technician is on his way but when I phoned this morning I was told that is not the case.

After a long conversation I was told something different AGAIN!!! I was told that telkom is moving away from copper cables (that I get) and that I will receive a modem, phone and Sim card to help with the problem.

I don't understand that if the copper line is a problem why doesn't telkom let us know before it gets to this.

I am still waiting for somebody to phone me AGAIN!! I am so tired of waiting for telkom to fix my problem.