Line down for >2weeks now...

Dear Telkom -<br> <br> My line and ADSL connection has now been out of service since 20 April and I reported a fault on 24 April. The SMS I received promised it would be sorted within 7 days. I was contacted on 27 April (believe it) by Telkom to find out if the service has been restored but to date I have had no luck with Telkom. I have tried to call the 10210 number (I like the bit where Telkom says 'please note that calls to this number is free when calling from your landline - just a pity I have to call it from my cellphone as my line is not working) but I regret to say that after holding on several times in excess of 30 minutes, I gave up. The people from the Telkom store were unable to assist, but offer me to use their phone in the store where I managed to speak to someone. Unfortunately, the reply was sweet and short: \We are working on the problem"<br> <br> Dear Telkom: How long is this going to take? Im paying you guys - for what?<br> <br> Your assistance is appreciated.<br> <br> Ruan Botha<br> TELKOM FAULT REF NO: 302CRK240415"""