Line down for 2 Weeks, no assistance

My line stopped working on the 18th Feb, I called Telkom to report the fault on the 19th. Since then I have had nobody from Telkom proactively contact me and update me, so I have been calling them everyday. I called for an escalation - and the date that they had said they would attend to this matter after my escalation was the 28th Feb. I have been told the same story now everyday for over 7 days - the technician has been testing your line remotely and has been assigned and dispatched. I was told a supervisor would call me on Tuesday to give me feedback on why the technician failed to show up on/before the 28th - I did not receive this call. Yesterday I called to find out what is happening and the lady said she would also contact the technician and give me feedback - I received no such call. I work from home - this incompetence is affecting me financially. I am at a point where I just would much rather cancel with Telkom and get better service from another service provider.<br> Escalation number 828150