MK
Magda K
1 reviews | Active since Nov 2016
23 Nov 2016, 09:50
Line down - empty promises
<p>On 16 November our Telkom line went dead. Apparently most of the area lost service. </p> <p> </p> <p>We have lodged a call and since then have contacted Telkom 3 more times. </p> <p> </p> <p>We keep being told the problem will be resolved within the next 24 hours. It is now a full week. </p> <p> </p> <p>The main box is just outside our estate. In the past week we have not seen a technician near that box. </p> <p> </p> <p>Terrible service filled with empty promises</p>
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Replies (2)0
Replies (2)
Telkom's replyOfficial
23 Nov 2016, 16:34Hello Maggie345
Thank you for taking my call.
The query has been escalated to management for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply23 Nov 2016, 16:34
Official
Hello Maggie345
Thank you for taking my call.
The query has been escalated to management for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
28 Nov 2016, 08:28Hello Maggie345
Thank you for taking my call.
As discussed the fault is delayed due to a transmission error.
A escalation has been sent for a progress update and a estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply28 Nov 2016, 08:28
Official
Hello Maggie345
Thank you for taking my call.
As discussed the fault is delayed due to a transmission error.
A escalation has been sent for a progress update and a estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,