sT
susan T

1 reviews | Active since Nov 2012

04 Apr 2016, 07:23

line down AGAIN ref 484crk070316c

Further to my previous february 2016 complaint, I managed to obtain the technician telephone number.<br> yes line repaired and reinstated.... 10 days later. line dead again... <br> <br> Only 4 technicians to service gauteng???<br> <br> what happened to customer service, very efficient reporting and escalating to what avail..<br> <br> line still dead. to add insult to injury the bill arrived charged for the full amount. <br> Please escalate to the Managing Director or C E O.<br> <br> Would it be productive to report bad service to a higher authority and have an investigation into Telkom?<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply04 Apr 2016, 07:55
Official
Hello porting567,

Thank you for making contact with us and bringing this to our attention.

We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.


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Regards
Keagan
Telkom Social Media Team

Best regards,