JS
Judith S
1 reviews | Active since Mar 2012
08 Aug 2017, 19:17
Line down again!
<p>Once again I have no line and cannot get onto the website to log a fault....so over telkom. I have a sick parent and can't get hold of her....totally unacceptable. I wonder if my bill will be reduced by the 2 weeks no service I have experienced in the last 2 months. Use another service provider !</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
11 Aug 2017, 09:55Hi JSuter
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.Please be assured that the fault is currently in hand with our field technicians and we have escalated with a request for urgent tech support. Further available updates will be provided as soon as possible.
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Aug 2017, 09:55
Official
Hi JSuter
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.Please be assured that the fault is currently in hand with our field technicians and we have escalated with a request for urgent tech support. Further available updates will be provided as soon as possible.
Regards
keagan
Telkom Social Media Team
Best regards,
JS
Judith S's updateReviewer Update
11 Aug 2017, 12:15This is just not acceptable. I am paying a monthly rental but yet have not received a monthly service. Are you going to reduce my bill? I am tired of polite apologies as this does not help me at all. I would like a reduction in my bill. I don't think this is unreasonable.
JS
Judith S's update11 Aug 2017, 12:15
Reviewer Update
This is just not acceptable. I am paying a monthly rental but yet have not received a monthly service. Are you going to reduce my bill? I am tired of polite apologies as this does not help me at all. I would like a reduction in my bill. I don't think this is unreasonable.