RS
Rehande S
1 reviews | Active since Jan 2014
21 Jun 2018, 14:27
Line down again
Telkom line has been down again since 10 June 2018 with an ETA of 10 July 2018. Please can you get this sped up and resolved as people in our area, including myself need to pay for services that we are unable to use.
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Replies (2)
Telkom's replyOfficial
05 Jul 2018, 10:48Good day Rehande,
Thank you for making contact with us.
The technician discovered that 160 meters of 50 pair, 10 pair and 4 pair of underground cable has been damaged.
The fault is now with the cable technicians, and current set date to start with hauling the new under ground is to commence on 19/07/2018.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply05 Jul 2018, 10:48
Official
Good day Rehande,
Thank you for making contact with us.
The technician discovered that 160 meters of 50 pair, 10 pair and 4 pair of underground cable has been damaged.
The fault is now with the cable technicians, and current set date to start with hauling the new under ground is to commence on 19/07/2018.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
RS
Rehande S's updateReviewer Update
05 Jul 2018, 11:04Thank you Igsaan, would you be able to tell me what options there are and if there are any options for receiving a refund on monthly premiums? The line has been down for about 7 weeks in the last three months.
RS
Rehande S's update05 Jul 2018, 11:04
Reviewer Update
Thank you Igsaan, would you be able to tell me what options there are and if there are any options for receiving a refund on monthly premiums? The line has been down for about 7 weeks in the last three months.