Line down a WEEK and still nothing!!!

My line went down 29/05/15 late the night. I then reported it the next morning as my voice and internet was down. It was logged and telkom kept sending me sms's of the confirmation of the ticket and the fault, but it has been a week now and everything is still down.<br> <br> I do not need to know there's a problem. I know there is a problem that is why I logged the fault. What I do need to know is when will my line be fixed because I've been waiting and waiting and nothing. I pay for this service and I expect at least that when there is a fault it gets fixed quicker than a week or two.<br> <br> This reference was given to me 75519.