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MM
Marius M

1 reviews | Active since Dec 2011

14 Dec 2017, 08:43

Line down

Logged a faulty line on the 4th. After 10days of nothing I phoned again to find out what is happening. Then I was informed the line will only be fixed due to backlog and understaff technician. Then they want to sell me a sim card extra because they can’t deliver the service as promised?????!

0
Replies (5)
Telkom
Telkom's reply29 Dec 2017, 07:29
Official

Hi Mjmaritz,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply31 Dec 2017, 08:44
Official

Good day,

please send us a private reply with the affected number and we will gladly assist.

Thank you

Yazied

Telkom Social Media

Best regards,

MM
Marius M's update31 Dec 2017, 08:50
Reviewer Update
The line was fixed eventually still not happy about the time it took as it affected my business.
Telkom
Telkom's reply02 Jan 2018, 09:04
Official

Hi,

We are so sorry about the inconvenience caused. Thank you for letting us know about the restoration of the line, thanx.

Kind regards,
Launa
Telkom Social Media

Best regards,

MM
Marius M's update06 Jan 2018, 22:07
Reviewer Update
Just an update on the issue. The line went down again for about a day. Then I get a bill for about double the usual amount even though I was down for 2 weeks and it is stated by Telkom that one will be credited if they can't supply the service or if the service was interrupted by them.