Line Down

My line and internet went down yesterday morning already - my mother reported after holding for 15 minutes with their computer money making voice machine and was informed fault logged and details will be sent to my cell.This morning still nothing so I went to Telkom and logged fault after lady told me no fault logged.Line is still down - years ago Telkom worked on weekends - I use my internet and land line as a livelihood and do not receive a yearly bonus that will feed 20 families for a year.Can I please have an area managers address so that I can connect to his wi-fi and do my work from his drive way till I am back online and receive the service I pay for?How can it take so long to fix a fault - you guys have the fastest vehicles I have ever seen in town.fault 100CNK120316