Line does not exist after instillation

Good Morning team <br> <br> After logging three faults with the call center and a promise from a helpful lady by the name of Chevaune (dont know the spelling), my line has still not been activated, I have almost none existent download speed and when querying my line i get a response that my Telkom number does not exist??<br> <br> Please may i ask for someone to urgently assist in this matter so that i may get my full line and all capabilities associated to the line. <br> <br> I do know that there is a process to complete such as uploading my details and actually activating my line, please follow up.