kN
keshia N

1 reviews | Active since May 2016

22 Nov 2016, 16:21

Line disconnected incorrectly - ZERO CUSTOMER SERVICE

<p>I sent the below email to ********** on wednesday lasy week. I only received an email today to say call 10210(what a useless bunch). No understand and so robotic.</p> <p>Hi</p> <p> </p> <p> </p> <p>Please can somebody contact me regarding my Telkom account.</p> <p> </p> <p>Telkom has disconnected my line on 25.10.2016 @ 2am. A few hours before I can get pain. I will not be accepting a reconnection charge as the fault was on Telkom side. In the first place I was not receiving my Telkom bills. I only became aware of the one month errors in July or so. I trying to pay a little extra every month since.</p> <p> </p> <p>I was told in the beginning that I have a credit of R3000.00 and then it changed to R1500.00. Attached bill is only for R900+ but my line has been disconnected. I made payment of R650.</p> <p> </p> <p>I not happy with Telkom billing. From the beginning I am having a billing issue.</p> <p> </p> <p>I am on the verge of cancelling due to the ********** service from the start. A on-going battle.</p>

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Replies (1)
Telkom
Telkom's reply23 Nov 2016, 09:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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