Line disconnected for no reason!!!! Nonsense Service

My parents' phones were disconnected on the 20th of February 2025, their numbers are *** & ***. They are elderly people, 85 and 76 years of age, who live in Thaba Nchu in the Free State. On the 20th of February they drove to Bloemfontein, as there is not Telkom office in Thaba Nchu, to report this and they were told the disconnection was done erroneously and the lines will be reinstated.

Since then NOTHING has happened, despite the numerous calls I have made to Telkom to try and get this resolved. I was told a call has been logged, ***, which was logged on the 21st of February, but to date the lines are still off.

What's even worse if that they were sent a bill of close to R6000, which is absolutely nonsensical.

These are old people who need to have their lines active, and they have been sent from pillar to post. Please reinstate those lines!!!