Line disconnected after i already made payment

I received a sms on the 20/08/2017 at 10h40 to ask me to make payment within 48 hours to avoid line interruption. I then made payment on the 21/08/2017 at 09h27 less thN 24 hours from getting the original sms. I then received an sms at 18H38 on the 21/08/2017 to tell me that my line was interrupted and i must contact the 8ta call center. Bare in mind that this is all happening in less than 48 hours from the original sms. I then proceded to call the call center at08h41 on the 22/08/2017 to ask then to correct it. And tge call center agent was unwilling to help me. Telling me she'll get someone to call me back. Then i asked to speak to a manager or team leader or supervisor and she put me through to SIBUSISO MATHUMULA who works at the Joburg call center as a team leader. He then further told me that telkom does not stick to their own rules and different departments follow their own rules and the sms that i received from telkom saying i must make payment whitin 48 hours to avoid line interruption carries no weight and thats a different department that rolls out those messages and according to them the line has to be interrupted and they can't reconnect my line. I must wait out the 48 hours and Then they'll reconnect because payment takes 48 hours to reflect. This all after i was told that on the system my payment is already reflected but reconnection cant be made.

Im utterly dissapointed

Considering moving to a different network.

Acc reference / number ********** ********** 18953 Paymeny reference 6 ********** 3 ********** 54

Acc number ********** 61