Line disconnected

Telkom ADSL package was cancelled in January 2015 however the line was kept. Moved the data package to MWEB and had problems January when it was done. Telkom disconnected the line totally 19/04/2015, when contacted they first said it was requested in January that the total line be disconnected and that a new line needs to be installed, upon which I contacted Telkom for the second time and it was advised by the supervisor that they made a mistake and that Telkom has been trying to fix the issue since January, because the system is giving issues in terms of discontinuing the adsl service and keeping the line, I was promised it would be fixed by 21/04/2015, if not I would be contacted on 22/04/2015. I have spoken to 3 consumers of Telkom with the same issue and was advised that it takes a couple of weeks. I cannot accept such service for which I am paying. Reference for call: ***A