Line dead - terrible service 03/03 - til date

<p>I have recorded the name of every call centre agent I have spoken to</p> <p>I was given a reference & an escalation reference but the line is still dead</p> <p>Agents refuse to let me speak to supervisor</p> <p>Mum critically ill, in need of phone line to call ambulance - records to show she is in and out of hospital</p> <p>Neighbours lines fixed, days later mine is still dead.</p> <p> </p> <p> </p>