Line dead. Telkom does nothing

Dear Telkom. My telephone line has been dead since Fri 11/12/2015. As usual your call centre could not help. I eventually go a fault no out of them = 494CTZ111215. Wow, the people in your call centre are really straight from the street with no knowledge. I have been following up every few hours. On average took 30 min just to get through. But still my line is dead, oh so very much dead monopoly Telkom. When will my line be fixed? While my line is dead you don't earn a cent from me - wonderful business model. You are fast becoming as useless as the post office. When will my line be fixed? When oh when? Perhaps before Xmas? I Wish!!