Line dead since Friday

Have an issue that both my DSL and Voice lines are down.<br> Logged a task for the line being slow on Wed 8 April but service stopped on the 11th of April<br> Tried phoning the report line, but after 5 calls and over and hour on hold I gave up hope. The only thing I got is that the service is experiencing high call volumes and that it will take a long time to get hold of a consultant.<br> <br> Please note that I will again work on the base of no service no payment.