Line dead since 5th October 2015

My line has been dead since the 5th of October 2015. 24days later and no one from Telkom has been out to even check what is wrong. i've called in every week day and spend close on to 20-40mins being passed around. Dealing with Team leaders who make promisses but cant even reply to a simple email.<br> Im still being billed for a 10mb adsl line that doesnt work and a telkom phone line that is compulsory.<br> <br> Telkom does not have a supervisor that i can contact, neiter am i allowed to get a supervisors contact details.<br> This now tops the list of worst custormer service.