Line dead, pathetic service

My line has been dead since 27 November - both voice and adsl. Fault 325CTK271115<br> Nothing has been done so far. <br> Every time I phone in I get told \it has been assigned to a technician"- thus so far it has been assigned to 6 different technicians. <br> The fault has been escalated a number of times but nothing comes of it. <br> The equipment and wires that have come off the telephone pole (I believe this is what is causing the problem ) is growing closed with grass and has not been inspected.<br> This is my second report here regarding this matter and I will continue to write reports here on a weekly basis until it is fixed.<br> To top it all - I have received my bill for the line rental which I haven't had the opportunity to use.<br> This is pathetic service.<br> Well done."""