Line dead. No communication. No idea what's going to happen.

Hi, my DSL and Landline have been completely down since Monday morning. On Tuesday a lady came around to check what was going on then left a device here and came back 40 minutes later, said "It's a problem with the underground cable" and then left. I don't know what's going on at all. Can it be fixed? Is it going to be fixed? How long will it take? Is it going to be done tomorrow or is it going to take 2 weeks? I just want to know what's happening. When I put my phone number into the Telkom fault tracker it says there are no problems in the area but when I use my fault number it says there is a network outage but the date on the fault is the 18th of May when my internet was still working. I don't know what's happening and I don't even know if anything is being done to restore service or if anything will be done.