Line dead for almost 4 weeks

Our line went down on the 28th of March, and since then we have tried via Afrihost and Telkom to get it working again.<br> <br> We have phoned Telkom multiple times, have been through several consultants, some of whom promised results / callbacks and none of them responded / helped further than the first call.<br> <br> We were promised that a technician would come out on the 17th of February, and no one came or followed up.<br> The last call we made so far was on Friday the 19th, and was told we'd get an SMS and it has been escalated to urgent.<br> The consultant said he'd follow up today (Monday the 22nd) to check if it has been resolved, but nothing other than the one SMS on Saturday afternoon saying they're working on it has been done, and he didn't phone back either.<br> <br> We've been very patient up till now, but we're tired of phoning over and over, going through the same process again and again with no results.<br> We were hoping it wouldn't come to posting on this site, but we don't know what else to do anymore.