Line dead for a whole week now!

REF: 49ATK131215<br> Our phone lines have been dead for a whole week now since last Monday (7 Dec). Logged a fault on the website yet I received no reference number until I had to beg for it on your twitter page and received it yesterday! And now i am told that <br> \Cabling was damaged which is causing the problem in the area. Unfortunately no time of repair has been noted yet"<br> Which means that after complaining for 4 days it seems that you guys don't plan on doing anything about the fault! Terrible honestly!!!<br> I hope i dont wait months for this to get solved!!!!<br> <br> """