Line Dead for 7 Weeks

My Telkom line went down on 8 Feb 16. Since then, I have logged 4 faults to have this resolved:<br> <br> 1375CRK090216<br> 184CRK270216<br> 82CRK130316<br> ***<br> <br> Each time I call the Telkom Support Centre, they have confirmed that there is a fault on the line. I have called to escalate twice, spoken to 3 supervisors, arranged to be onsite for the engineer to investigate (who didn't bother to pitch) and my line is still dead. My previous faults were closed without the technicians confirming that the service was restored.<br> <br> Its almost 7 weeks and the Telkom Support Centre says they are unable to assist further. I cannot speak of any other managers since the issue apparently lies with the technical team and the Support Centre can't transfer client calls, but neither can they do anything other then send an email. I have had to constantly call Telkom for updates!<br> <br> In the interim, Telkom has no issue billing me for a service which has not worked for almost two months. <br> <br> How can this be acceptable? Does it seriously take over 7 weeks to investigate a fault? Telkom is useless as a service provider since they have absolutely no consideration for their customers nor pride in the work that they do!!!!!!