Line Dead again, second time in 1 month

On Friday the 13th I logged the second call for the month as my phone line and ADSL was out of service once again. Been calling daily for updates and all i get told is some remote technician is working on my problem, Yesterday I finally had enough and called in and was told i could speak to a supervisor only to be told she was busy and would call me back, I am still waiting for that call!!!!<br> <br> Can someone tell me when a technician will be dispatched to come to my residence?? it is unacceptable to wait so long for a technician to be dispatched.<br> <br> Call ref<br> 578CRK131115