Line dead again - no ETA or response on fault

My phone line is dead again - 3rd time this month - and every time you have to log a fault, wait the mandatory 2 days, escalate, wait, escalate again, and then magically, the line works at some random point. I just want an ETA on this latest breakage, and WHY this is happening so it can be fixed properly. I tried the call centre but put down after 45 minutes!!<br> <br> Every time this happens, my communications and internet is gone, as my cellphone signal is bad and I'm a remote worker, so you're costing me billable hours. <br> <br> If there was fibre to the home with someone else, I'd take it. And now I'm Hello Peter just to try and elicit some kind of response.