Line Dead

Hi I have been having issues with my landline for over a month. First it was crackling. thereafter it went dead. I logged a call before the 17th October and had received a sms stating it was restored but it isn't. A few weeks later my line died totally and now my adsl line is also dead. I paid my telkom account even though I did not use it and my account was debited for my internet service and I am not using that either due to Adsl line down. A telkom tech came out and informed my mum that its an underground cable issue. I have followed up about 5 times through phone calls and also chats and messenger. No one send me feedback. I got an sms earlier today telling me its restored but it is still making a crackling noise and there is no dialing tone. I just want to be able to use my line again. I have to keep loading data and it is costing me a fortune. Please respond. Ref # ********** 3.