EZ
Ernst Z
1 reviews | Active since Jun 2013
20 Apr 2016, 08:50
Line dead
Reported fault 66CTK130416. Have had no luck getting feedback or a tech to fix the line. Half hearted attempt on 16/04/2016 to fix problem was unsuccessful. Monday tech phoned to make appointment. I said I would only be home at 16:00. He said after hours team would contact me. That didn't happen. I've asked Telkom chat to get the tech to phone me. No one has called me back. What am I to do? No feedback, no service. I have to pay for a dead phone line and ADSL (from MWeb) with no service. Please do more than just promise to \revert with feedback\"."
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
20 Apr 2016, 11:09Hello ernstvanzyl,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply20 Apr 2016, 11:09
Official
Hello ernstvanzyl,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
EZ
Ernst Z's updateReviewer Update
03 May 2016, 08:50Technician came to my home. He left after saying he couldn't reach the problem area. He had to go to a neigbour's house.
On the 20/4/2016 technician checked distribution box. There was no dial tone. He said he wasn't authorized to work on the box so he left. No further feedback. Line still dead for voice calls and bad quality ADSL.
EZ
Ernst Z's update03 May 2016, 08:50
Reviewer Update
Technician came to my home. He left after saying he couldn't reach the problem area. He had to go to a neigbour's house.
On the 20/4/2016 technician checked distribution box. There was no dial tone. He said he wasn't authorized to work on the box so he left. No further feedback. Line still dead for voice calls and bad quality ADSL.
EZ
Ernst Z's updateReviewer Update
03 May 2016, 08:51Technician came to my home. He left after saying he couldn't reach the problem area. He had to go to a neigbour's house.
On the 20/4/2016 technician checked distribution box. There was no dial tone. He said he wasn't authorized to work on the box so he left. No further feedback. Line still dead for voice calls and bad quality ADSL.
EZ
Ernst Z's update03 May 2016, 08:51
Reviewer Update
Technician came to my home. He left after saying he couldn't reach the problem area. He had to go to a neigbour's house.
On the 20/4/2016 technician checked distribution box. There was no dial tone. He said he wasn't authorized to work on the box so he left. No further feedback. Line still dead for voice calls and bad quality ADSL.