Line dead 11 days and counting...

On Sunday 12/04/2015 we had a lightning storm and our phone/adsl line was dead afterwards. I reported the fault the same day and we received the sms with the fault reference number. It states Telkom will endeavour to resolve this problem within 6 days. It's now 11 days later and even after phoning 10210 there is still no update or any feedback on when this issue will be fixed.<br> <br> Telkom have increased the line rental but their service is non-existent!