line damaged by techs

My internet and phone was working fine until last week.<br> my wife came home last week and saw 2 telkom vans parked on our pavement doing something with the cables situated in the manhole outside my house and when we got back from work there was no Internet and the phones where dead.<br> the guys at telkom said they where picking up my Internet line and it was working fine from there side and it should be fine on my side but i have found out yesterday that it is syncing with someone else as my modem is switched off and the can still see it working fine.<br> i am still without internet and waiting for a tech to come and fixit .<br> they are the ones that damaged it and are all on holiday and i must just wait until they are available and spend my long weekend without internet.<br> <br> It looks like telkom is very short staffed and hires amateurs because they break more things than actually fix them.<br> <br> Repair turnaround times are normally 24 to 48 hours but with telkom its about a week if you are lucky. <br> <br> Telkom does not have time for home users and they don't care about us as there customer .<br> <br>