Line Cut off by Technician

Our line started with intermediate interruptions in the service. On the 7th of August, it lasted for two weeks, so it was reported again on the 24 August 2015 (Reference 211BRK240815) even after several complaints this was never resolved. Then two months later on the 23 October at about 10:15 am a Telkom technical person was working on the phone line in 9th Avenue Alberton North. When he finished we noticed that our phone line was dead, so we went to the technician to tell him that he killed our line, so he said that he was working on a new line for a business in 8th Avenue, and if the line is dead we must escalate a problem to Telkom, because he wasn't willing to fix the line, so he just drove off. I have been phoning daily (twice a day) from my cellphone ever since to find out what's happening and each time there is a different story told to me. <br> On the 27th of October the call centre person told me that since the 23rd no one at Telkom escalated the query, after I had been phoning there daily since the 23rd, so it was only escalated the 27th (771186)<br> This matter could have been sorted out by the technician on the same day