LINE CUT INCORRECTLY BY TELKOM

I'm having a really bad experience with Telkom My debit order ran on the 1st of September, and my account is not in arrears, however they discontinued my services. I called and they confirmed that my account is NOT in arrears, and that the debit order ran from one of their debt collectors (which I did not authorize). Apparently the debit order ran from the debt collectors because Telkom didn't reinstate it due to the fact that I made a cash payment the previous month (this doesn't make sense to me). I've been inconvenienced greatly, as my internet went off during an online business meeting. I've lost a client due to this negligence. I was even unable to communicate with the client that my internet is off and that my line was cut aswell. I need to confirm meetings and communicate with other clients, which I'm unable to do because of a fault that Telkom made, and they're giving me a run around about rectifying it! 😡😡😡