line cut

Last year August I visited the store for an upgrade and I was assisted by Faith. Hoping all was Well I left the store to come back to pick up my phone as my card was suspended. When I did My upgrade I gave Faith my new banking details so she told me to come back so that what I did on return Faith was not there and they couldn't find my contract had to come back again so I did Lucky she was there ,and apologised she did not send my documents through but eventually I did get my contract and I thought all was well I. And in September or October as I was using my Sim then I realised it was suspended then I phoned the call centre then they explained that there was no funds on my account and I explained there is always funds, I explained I took a second Contract using the same account why is it going through while this one has not. Then I was advised to visit the store ,Again I spoke to Faith and I was promised it was going to be resolved and Till today nothing has been done with it. Called the call centre numerous times but there still has not been any response and had been promised some one will call but they still no one has called been at the store they gave me an email address