GG
Gary G
1 reviews | Active since Nov 2011
17 Feb 2016, 06:37
Line Crossed With Someone Else
My landline number is ***. Our line has been crossed with ***. I reported it on 14/2/16 but to date it has not been repaired. I have phoned twice since and after holding on for ages was told they don't know when it will be fixed. I work from home and am in urgent need of my ADSL line which now doesn't work as a result of this. The owner of the other number is crossed with ours and has phoned us to query it as well. I obviously want it fixed soon but if they could just give me a time frame or some form of communication that would be good as well. The reference number they gave me for the fault report was 41CEK140216
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
17 Feb 2016, 07:35Hello GaryGerber,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that a Network problem exists, Water damage is the labelled cause. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that a Network problem exists, Water damage is the labelled cause. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply17 Feb 2016, 07:35
Official
Hello GaryGerber,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that a Network problem exists, Water damage is the labelled cause. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that a Network problem exists, Water damage is the labelled cause. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team