Line Crossed

Good Day,<br> <br> My line has been bad for the last two weeks! Intermittent internet connectivity. Was hoping it will just get resolved. <br> <br> Finally reported on Saturday because now my line is completely down. Best of all it is crossed with somebody else. No dialing tone but if you listen closely you can here people in the background. <br> <br> Why do we have issues so regularly in this area!<br> <br> Please assist because this is becoming aggravating.