JS
Justin S
1 reviews | Active since Feb 2018
20 Feb 2018, 10:32
Line connection
I originally contacted Telkom almost 2 months ago to set up a contract and get a line installed, I have contacted numerous times since to enquire as to when the line will be installed to get a technician to finish and finally get my internet done, however each time it is escalated and I am given a reference number I call back and the escalation has been closed for no reason, this has happened twice with the 3rd time ending with me not receiving a reference number, I am willing to pay for a service but the service provider clearly doesn't want my business or feel I am important enough to follow up with.
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Replies (2)
Telkom's replyOfficial
20 Mar 2018, 11:08Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply20 Mar 2018, 11:08
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
JS
Justin S's updateReviewer Update
20 Mar 2018, 12:54*** phone number is ***
JS
Justin S's update20 Mar 2018, 12:54
Reviewer Update
*** phone number is ***