Line completely dead for more than 3 weeks

I have logged a fault on 24 July, and when checking on the system the fault has apparently been logged. When calling 10210, and typing in my 10 digit landline number as requested, it indicates that there is a problem in the area.<br> <br> It is so scary to me, that Telkom is aware of this issue, but still has not actioned that this fault be repaired.<br> <br> Please can you urgently assist as this is the only means of communication for some people, especially my grandmother who is also affected.<br> <br> Fault logged: 438CWZ230715